ARO LASHES

We are committed to providing all of our clients with exceptional care in a timely manner. For this reason, we have instituted a 48 hour cancellation policy for all appointments. All appointments require a non-refundable retainer fee. We understand that sometimes life gets in the way and appointments need to be rescheduled or canceled. However, we kindly ask that you provide at least 48 hours notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to another client who may be waiting for an appointment. If you need to cancel or reschedule within 48 hours of your appointment, the retainer fee will not be reimbursed, however it can be transferable ONCE. If you do not show up for your appointment and do not provide any notice, the 50% of the service will be charged. If you are late we reserve the right to cut your service or cancel your appointment. If you are more than 15 minutes late and we do not have enough time to perform the service due to timing, you will be charged in full. We appreciate your understanding and cooperation in following our cancellation policy. Our goal is to provide the best possible service to all of our clients, and this policy helps us achieve that goal by ensuring that our esthetician's time is used efficiently and effectively. I have read this policy and understand that I need to provide at least 48 hours notice when rescheduling or cancelling an appointment. If I fail to notify the esthetician at least 48 hours in advance, I will be charged the appropriate cancellation fee.